TERMS & CONDITIONS

Terms & Conditions

Last Updated: [Date]

Welcome to Wroga
These Terms & Conditions govern your use of the website https://wroga.com/ and our online booking management services (the “Platform”).

By accessing or using our platform, you agree to be bound by these Terms.

If you do not agree, please do not use the platform.

1. Eligibility

To use our platform, you must:

  • Be at least 18 years old
  • Register with accurate business details
  • Accept these Terms & Conditions

We reserve the right to refuse service to any business that violates our policies.

2. Service Description

Our platform provides:

  • Online appointment booking system
  • Staff-based slot scheduling
  • Business dashboard and employee panel
  • Custom booking link for your business
  • Marketing/contact buttons (WhatsApp, Instagram, etc.)

We do not provide salon services, medical services, or beauty services directly.
We only provide booking software.

3. Subscription & Payments

  • Our service is offered on a monthly or yearly subscription basis.
  • All payments are non-refundable, except where required by law.
  • Subscription fees may change with prior notice.
  • If payment fails or expires, access to your account may be suspended.

No commission is charged on your appointments.

4. Account Responsibilities

As a registered business owner, you are responsible for:

  • Safeguarding your login credentials
  • Providing accurate staff and service details
  • Managing booking schedules
  • Maintaining customer privacy
  • Ensuring the accuracy of contact information

If unauthorized use occurs, notify us immediately.

5. Employee Access

Our platform allows you to add staff/employee accounts.

You are solely responsible for:

  • What your employees do inside the dashboard
  • Assigning correct permissions
  • Updating or removing staff when needed

We are not responsible for employee mistakes or misuse.

6. Customer Bookings

  • Customers book directly with you, not with us.
  • All disputes, cancellations, no-shows, and service quality issues are your responsibility.
  • We do not guarantee customer attendance or payment.
  • “Pay at shop/clinic” bookings are your responsibility to manage.

7. Business Responsibilities

Your business must ensure that:

  • Services listed are legal and safe
  • Staff are qualified
  • Pricing is accurate
  • Appointment times are respected
  • Customer data is handled securely

We are not responsible for service quality, pricing mistakes, or operational issues in your business.

8. Platform Availability

We strive to keep the platform available 24×7, but:

  • Occasional downtime may occur for maintenance
  • We do not guarantee uninterrupted service
  • We are not liable for booking losses due to downtime

9. Prohibited Activities

Users must NOT:

  • Use the platform for illegal services
  • Misuse customer data
  • Attempt to hack, copy, or reverse-engineer our system
  • Upload harmful content or viruses
  • Circumvent subscription/payment systems

We reserve the right to terminate accounts violating these terms.

10. Intellectual Property

All:

  • Designs
  • Logos
  • Software
  • Dashboard UI/UX
  • Text & content
  • Code

…belong to [Your Company Name].

You may not copy or reuse any part of the platform without written permission.

11. Limitation of Liability

We are not liable for:

  • Loss of business revenue
  • Customer disputes
  • Incorrect bookings caused by wrong business setup
  • Third-party account misuse
  • Service errors caused by incorrect staff schedules
  • Downtime or technical issues beyond our control

You use the platform at your own risk.

12. Termination

We may suspend or terminate your account if:

  • Payments fail
  • Terms are violated
  • Fraud or misuse is detected
  • Illegal or banned services are listed

You may also cancel your subscription at any time.

13. Changes to Terms

We may update these Terms from time to time.
Continued use of the platform means you accept the updated Terms.

14. Contact Information

For questions or support, contact us:

Wroga
Email: Info@wroga.com
Website: https://wroga.com/